Home Care Services FAQs | Vancouver Home Care Answers

FAQ

Frequently Asked Questions

We believe in treating our clients with dignity, respect, and empathy, fostering a sense of trust and ensuring their comfort and happiness.

What services do Proof of Care provide?

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Proof of Care provides personal care, companionship, homemaker services, nurse home care, respite care, and a variety of other support services for seniors and individuals, enabling them to remain comfortably in their own homes.

We offer a diverse and proven range of flexible care solutions tailored to meet the unique needs of each individual. Whether your loved one is in their own home, living with you, or residing in a facility, we can develop a nurse home care plan that works for you and your loved one.

Services

Does Proof of Care provide home care services for someone living in non-traditional home settings, such as an assisted living facility or nursing home?

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Yes, Proof of Care provides home care services wherever a client calls “home”. Our Care Managers will meet with the family to conduct a thorough assessment and develop a care plan that best meets the needs of the client and the environment in which they reside.

Is there an hourly minimum for service?

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Yes. Depending on the specific type of care you require, and the time of day you require it, the minimums may vary. We encourage you to contact us to enquire about your specific needs on 604 986 2273.

Pricing

Who pays the caregivers?

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Proof of Care keeps the payment process as simple as possible. All Caregivers are employees of Proof of Care. In addition to managing your care and supervising the Caregivers, Proof of Care handles all the administrative, billing, payroll, and tax concerns involved in the employee process for Proof Essentials, Proof Premium & Proof Care Calls. For Proof Private, you directly employee the Caregivers, and you manage your care, supervise your Caregivers and handle all the administrative, billing, payroll, tax and insurance concerns involved in managing your employee.

How is Proof of Care different from other home care agencies?

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Our brand promise is to deliver on every aspect of quality care, with trusted and reliable expertise and true compassion. Our culture is our own - we didn't buy it at a franchise fair or download it from a corporate office.

Our culture is one that prioritizes peace of mind for our clients and their loved ones. We deliver on this promise by offering all encompassing home care to every client through our overall Care Management approach. No matter the level or type of service, every client receives a Care Manager, at no additional charge, who oversees the overall care of our clients and ensures our Caregivers are in place and delivering service beyond our clients’ expectations.

Additionally, we understand that each client has unique and individual needs that sometimes fall outside of the scope of services we provide, but our Care Management approach allows us to identify these needs and connect the dots to ancillary services, such as Physio & OT specialists, Foot Care Nurses, durable medical equipment, handyman services, lawn care, etc.

How much does home care cost?

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Home care is the best value and most comprehensive form of care available. If you aren’t sure if you can afford the services you want, Proof of Care's Care Managers can arrange an economical solution by using an innovative assessment tool, designed to calculate the fewest number of hours needed for your care plan.

Can I cancel my services at any time?

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At Proof of Care, we aim to keep our services as flexible as possible. You are not obligated to use our services for a specified period of days and you may cancel services or a scheduled shift at any time with 7 days' notice. Cancellations due to hospitalization may have shorter cancellation period depending on your level of service. If you have more questions about this, feel free to reach out to us at any time.

How do you select your Caregivers?

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As an industry leader, Proof of Care deeply understands your concern for safety and security. We never hire anyone we would not welcome into our own homes. All Proof of Care employees, including Caregivers and administrative staff members, undergo comprehensive pre-employment screening that goes beyond the standard interviews and references. We insist on RCMP vulnerable sector checks, current First Aid certification and thorough reference checking. Along with our nationwide background, criminal, and identity checks, we conduct competency testing as well. Because we care about the level of care we provide, Proof of Care conducts client service and safety training for all employees.

What are Proof of Care's hours of operations?

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Proof of Care's office hours are Monday through Friday, from 9:00 a.m. to 5:00 p.m. (except for major holidays). However, a staff member is available by phone 24 hours a day, 365 days a year to assist you with urgent care or staffing needs. After hours support services may be a extra paid service, depending on your service level.

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